Introduction
This Support Policy explains how Kazi App Team (“Kazi,” “we,” “us,” or “our”) provides user support for the Kazi mobile application, website, and related services.
Kazi is an AI-powered image, video, photo editing, and outfit preview application powered by Kazi AI. We are committed to helping users resolve app-related issues and understand how to use the Service safely and effectively.
1. Contacting Support
If you need help with Kazi, you may contact us by email or visit our official website:
When contacting support, please include as much relevant information as possible, such as:
- Your device model
- Operating system version
- App version
- Login method, such as Google Sign-In, Sign in with Apple, or guest login
- A description of the issue
- Screenshots or screen recordings, if helpful
- Approximate time when the issue occurred
Please do not send sensitive personal information, payment card details, passwords, or private login credentials in your support request.
2. Support Scope
Kazi support may assist with issues related to:
- Account login and access
- Google Sign-In, Sign in with Apple, or guest login issues
- AI image generation problems
- AI video generation problems
- Photo editing and background replacement issues
- Outfit preview issues
- App crashes, bugs, or performance problems
- Subscription status and purchase verification guidance
- General app usage questions
- Account deletion requests
- Privacy or data-related requests
We will make reasonable efforts to help users understand and resolve issues related to the Service.
3. Subscription and Payment Support
Kazi may offer paid features, subscriptions, credits, or in-app purchases.
Payments and subscriptions are processed by the applicable app store, such as Apple App Store or Google Play. Kazi does not directly process payment card information and cannot directly cancel, refund, or modify purchases made through Apple or Google.
For subscription cancellation, refund requests, or billing disputes, please manage your purchase through the app store where the purchase was made.
Kazi support may provide general guidance, but final payment, refund, and subscription decisions are handled by the relevant app store according to its policies.
4. AI Generation Results
Kazi uses Kazi AI to generate, edit, transform, and preview visual content based on user inputs.
AI-generated results may vary and may not always be accurate, complete, realistic, or suitable for your intended purpose. Support may help with technical problems, failed generation attempts, app errors, or feature usage questions.
However, Kazi does not guarantee that every AI-generated result will match your expectations exactly. Generated content may include visual artifacts, unexpected details, style differences, or other variations common to AI-generated content.
5. User-Uploaded Content
Users may upload photos, videos, text prompts, outfit references, or other materials to use Kazi’s AI features.
Kazi does not use your uploaded photos, videos, prompts, or generated content to train AI models.
Kazi does not collect, identify, analyze, store, or create face data, face geometry, facial recognition templates, biometric identifiers, or biometric information.
User-uploaded content is processed only to provide the AI generation, editing, outfit preview, video creation, saving, exporting, and related functions requested by the user.
Support staff may ask for limited information about an issue, but we will not ask you to provide unnecessary private content.
6. Account and Guest Login Support
Kazi may support Google Sign-In, Sign in with Apple, and guest quick login.
If you use guest login, some account data may be temporary or device-based. Guest account data may be lost if you uninstall the App, clear app data, change devices, or fail to connect the guest account to another login method.
Kazi support will make reasonable efforts to assist with account access issues, but we may not be able to recover guest account data that has been lost due to device changes, app deletion, or local data removal.
7. Account Deletion and Privacy Requests
You may request account deletion or privacy-related assistance by contacting:
Email:
[email protected]
Website:
https://trykazi.com/
We may need to verify your identity before processing account deletion, data access, correction, or deletion requests.
Privacy requests will be handled in accordance with our Privacy Policy and applicable laws.
8. Response Time
We aim to respond to support requests within a reasonable period. Response times may vary depending on request volume, issue complexity, holidays, technical investigations, or the need for additional information.
Sending multiple duplicate requests may delay support processing. Please reply to the existing support thread when possible.
9. Unsupported Requests
Kazi support may be unable to assist with:
- Issues caused by unsupported devices or outdated operating systems
- Problems caused by modified, jailbroken, rooted, or unofficial device environments
- Third-party app store, payment, or login provider outages
- Requests to bypass app store payment rules
- Requests to recover deleted guest account data that is no longer available
- Requests involving illegal, abusive, infringing, or prohibited content
- Requests to generate or edit content that violates our Terms of Service
- Requests requiring access to another user’s account, content, or private information
We reserve the right to refuse support for requests that violate our policies, applicable law, or platform rules.
10. User Responsibilities
To help us provide effective support, you agree to:
- Provide accurate and relevant information
- Communicate respectfully with support staff
- Avoid sending sensitive credentials or unnecessary private data
- Follow troubleshooting instructions where reasonable
- Use the Service in compliance with our Terms of Service and Privacy Policy
Abusive, threatening, fraudulent, or harmful behavior toward support staff may result in limited support, account restrictions, or account termination.
11. Changes to This Support Policy
We may update this Support Policy from time to time. When we make changes, we may update the “Effective Date” at the top of this page.
Your continued use of Kazi after this Support Policy is updated means that you accept the updated Support Policy.
12. Contact Us
If you have questions about this Support Policy or need help with Kazi, please contact us at:
Kazi Support
Developer: Kazi App Team
Email: [email protected]
Website: https://trykazi.com/